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Help & FAQs

Listed below are some of the most frequently asked questions we hope will be helpful. We will update this section from time to time as questions are received. If you have a specific question that is not addressed here, please email us at support@aandd-eu.net.

To use this FAQ, please click on the questions to reveal the answer.

Sales

Where can I purchase A&D Weighing equipment?

A&D Weighing has a network of dealers and distributors across the UK and Europe. A&D Weighing dealers and distributors are able to sell and support A&D products and are fully supported with spare parts and training by A&D Weighing. To find a local supplier call us on +44 (0)1235 550420 or email sales@aandd-eu.net

My A&D Weighing product requires service or repair, how do I organise this?

Contact the A&D Weighing Service department on +44 (0)1235 550420 or at service@aandd-eu.net and they can advise on and coordinate your service requirement. Alternatively contact a local supplier. See above.

Where is A&D Weighing located?

The head office of A&D Weighing is located in Abingdon, Oxfordshire, United Kingdom.

What is a trade approved scale?

A trade approved scale has been tested, typically by the National Measurement Institute, based in The Netherlands or the National Measurement Office, based in the United Kingdom, and found to comply with the weighing regulations governing trade transactions. When the unit is approved for trade by the N.M.I / N.M.O they will carry a distinctive approval number that should be in clear view. Although a scale is approved for trade it must still be certified by a licensed scale certifier and a compliance certificate issued. A&D Weighing is able to provide this certification, or “2nd Stage Verification”.

Do I need a trade approved scale?

If the scale weight reading contributes directly to the final transaction price then yes you will need a trade approved scale. This is most commonly where the weight is directly multiplied by a price per weight unit to achieve a total price. When pre-packing goods into random weight packages, i.e. each weight is different and therefore so is the price, then a trade approved scale would be required. If pre-packing to a nominal weight, ie a 5 kg bag of product, then a trade approved would most likely not be required. As a rule of thumb it is always prudent to check with your local trade measurement authority regarding your particular application to ensure you make the correct equipment selection.

Where are A&D scale made?

A&D Weighing products are manufactured in several locations with most scientific products manufactured in Japan. Our low cost and industrial scales are manufactured at our own facilities in Korea, China and Australia. All products are manufactured “in-house”.

What is the difference between a balance and a scale?

Generally a balance weighs to a lower resolution than a scale. E.g. a typical balance may weigh 3kg x 0.01g and a scale 300kg x 100g.

Warranty

Are A&D Weighing products covered by a warranty period?

Yes, all A&D Weighing products are covered by a warranty period which varies from 12 months to 4 years depending on the model.

How do I arrange a warranty claim?

A warranty claim should be returned to the place of purchase, i.e. the dealer, initially. The dealer will then coordinate the claim with A&D Weighing’s Service Department. A proof of purchase, in the form of an invoice or warranty card, should accompany a warranty claim.

What is covered under the standard equipment warranty?

Warranty covers against any defects in the material and workmanship negligence during the manufacture or assembly of the product for the period of the warranty.

Other

Is A&D Instruments an established company within Europe?

Yes, A&D Instruments was established in Europe in 1991

What does A&D stand for?

A&D’s core technology is Analogue & Digital conversion. Hence the A&D acronym.